Delivery & Returns

Delivery

We have a choice of delivery options for you using either Royal Mail or our approved courier service

  • Free Delivery is available on all orders over £25.00 to a single address.
  • UK Standard Delivery – £2.95 on all order up to and including £25.00 (exc p&p) per delivery address*.

We will keep in touch by email to let you know when your order has been despatched. All orders will be despatched within 48 hours of receipt (excluding weekends and UK public holidays).

Multiple delivery addresses in the same order will result in multiple delivery charges. Please ensure you allow for this in the delivery costing at the checkout stage.

Please allow 5 working days after you have received your confirmation email before contacting us

If your parcel does not fit through your letterbox or you are not around to take delivery then you will be left a card telling you where you can pick up your parcel or how to arrange for a re-delivery.

Occasionally there maybe factors beyond our control which will mean we cannot meet the delivery times specified but we will do everything we can to get your parcel to you as soon as possible.

International Deliveries

We are happy to ship to countries outside the UK please contact info@got2jot.co.uk with details of your order so we can provide you with an estimate of your shipping cost.

* UK standard and Economy delivery covers UK, Northern Ireland , The Highland and Islands, Scilly Isles and the Isle of Man.

Returns

Cancelling your order

We hope you will be happy with your purchase but if not, you are entitled to cancel and return your items under the UK consumer protection (Distance Selling) Regulations 2000, provided you do so no longer than 7 working days after the day you receive the products for a full, no quibble refund including your initial p&p.

Goods must be returned with any original packaging and in a saleable condition. You will be responsible for the postage cost of returning a cancelled order.

What do you need to do – Email sarah@got2jot and we will be happy to help you with your query.

My order is damaged

If your items are damaged we will try and provide you with a replacement or a refund once we have received the items back. We will refund the postage cost of returning faulty goods only via Royal Mail Second Class service and can only accept responsibility for the goods once we have received them back.

Please ask the Post Office for a proof of posting certificate and retain any paperwork. The goods are your responsibility until they reach our warehouse so please make sure they are packed securely. This does not affect your statutory rights.

We will email you to let you know we have received the goods and will then process the replacement or refund. It may take up to 7 days for the refund to reach your account.

Refunds for items bought as gifts can only be refunded to the original purchaser

If Royal Mail or our courier are unable to deliver your order and return it to us, we will give you a refund less the initial delivery charge.

All returns should be sent to

Got2Jot Limited
83 Hesketh Road
Yardley Gobion
Towcester
NN12 7TS
UK